Job Description
WHO WE ARE
Working together, growing together, creating new things together: EDAG connects people and the future. Company and workforce share the same vision. With a familiar atmosphere and at the same time the potential of a global world-class development company. You‘ll go your own way in your career at a high level – nationally and internationally. Take your next step and support us as a PROBLEM RESOLUTION COORDINATOR.
DESCRIPTION
Coordinate and track software and system network-related issue tickets throughout the development process.
Review incoming tickets for completeness, consistency, and required technical information.
Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead theneeded change estimation or problem investigation.
Support standardization of issue reporting and tracking processes.
Follow up with engineering teams and stakeholders regarding ticket status and resolution progress.
Support communication and alignment with customers regarding reported issues and status updates.
Monitor issue aging, priorities, and closure progress.
Approximately 3–5 years of relevant experience.
Generate reports and metrics including issue inflow, burndown, and status tracking.
Support project meetings with issue tracking summaries and status updates.
Ability and willingness to travel to California as needed to meet and collaborate with customer.
MAKING IMPOSSIBLE
THINGS POSSIBLE
WITH YOU
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