Job Description

A client with Kforce is seeking a UX/UI Designer III to join their team in Mountain View, CA. Summary: As a Staff Service Designer, you will be a driving force in shaping our workforce management initiatives to become a renowned Administrative Services Organization. You will move beyond individual projects to define and lead the strategic direction for complex, end-to-end service experiences. Your work will create clarity in ambiguity, influence company-wide roadmaps, and help deliver a more cohesive, valuable, and efficient experience for our customers and internal teams. This role calls for a highly experienced, self-motivated designer who works well in a fast-paced, collaborative setting. You will drive service innovations grounded in a strong understanding of customer needs, business ecosystems, and how to build scalable systems. As a Staff Service Designer, you lead work across complex domains and are a recognized subject-matter expert both within and outside the VEP design team. Duties:

• Lead the scoping, planning, and implementation of comprehensive service design projects in close collaboration with stakeholders from sales, product, design, research, and service operations
• Manage multiple project priorities, stakeholders, and objectives simultaneously without sacrificing quality or delivery
• Build and nurture effective relationships with cross-functional partners, ensuring continuous involvement and commitment throughout the service design process
• Develop and visualize coherent service strategies using multi-dimensional, multi-stakeholder service maps and prototypes
• Organize and lead workshops with cross-functional teams to brainstorm, innovate, and solve complex problems
• Generate clear, actionable solutions that address intricate customer and business needs without overcomplicating the path forward
• Leverage AI tools to accelerate and enhance your work
• Bachelor's degree in a relevant field or equivalent professional experience; A graduate degree is a plus
• 8+ years of professional experience in service design, user experience strategy, or a related field
• Experience in a complex, matrixed organization, with demonstrated success in shipping products and services that span multiple teams or business units
• A proven track record of influencing and leading without direct authority, building consensus among senior leaders, and driving significant organizational change
• Demonstrated mastery of navigating extreme ambiguity, with the ability to frame complex problems, create a path forward, and inspire action in others
• An exceptional ability to operate with autonomy and proactive leadership, especially within a hybrid and distributed team environment; You are a self-starter who instinctively knows how to create momentum and visibility
• Expert-level facilitation and storytelling skills, with the ability to translate complex systems into clear, compelling narratives that resonate from the C-suite to the development team
• A portfolio that showcases your leadership on complex, end-to-end service initiatives that have delivered measurable customer and business outcomes at scale
• Deep expertise in a wide range of service design and systems thinking methodologies, and the wisdom to know when to invent new ones
• Expert-level proficiency in leveraging digital collaboration tools to orchestrate high-stakes strategic conversations and co-create solutions with diverse, distributed teams
• Demonstrated experience prompting and using AI tools such as Claude, ChatGPT, or Gemini to accelerate and enhance design work-this is a requirement, not a nice-to-have

Preferred Qualifications: * Experience with Human Capital Management products such as payroll and benefits designed to manage an organization's entire workforce lifecycle

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